1. Information We Collect

We collect information to provide better services to all our customers, from individual Haval owners to professional workshops and trade customers.

1.1 Personal Information You Provide

When you place an order, register for an account, sign up for our newsletter, or contact our support team, we may collect personal information such as:

• Your full name

• Email address

• Shipping address (including street address, suburb, state, and postcode)

• Phone number

• Vehicle details (for example, Haval model – H6, Jolion, H9, or H2 – year, VIN) to verify part compatibility for your vehicle

1.2 Payment Information

We may collect payment information necessary to process your orders securely, including:

• Credit card details (processed via our secure payment gateway – we do not store full card details on our servers)

• PayPal or other payment platform account information

• Billing address

1.3 Website Usage Data (Automatic Collection)

We may automatically collect certain information about your interaction with our website, including:

• IP address

• Browser type and version

• Operating system

• Pages visited, time and date of visit, and referral source

• Clickstream data (how you navigate through our site)

1.4 Communication Data

If you contact us via email, phone, or our website contact form, we may keep a record of that correspondence to help resolve any issues and improve our service.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

• Process and fulfill your orders for Haval parts (used, genuine, aftermarket, and wrecker components)

• Communicate with you about your purchase (order confirmation, shipping updates, delivery notifications)

• Provide customer support and answer your queries

• Verify part compatibility using your Haval’s VIN or model details, which is critical for components like engines, transmissions, and body panels

• Process returns, refunds, or warranty claims

2.2 Marketing Communications (With Your Consent)

• Send you promotional emails or newsletters about new Haval parts arrivals, special offers, or upcoming sales

• Notify you about back in stock items or price drops on parts you have viewed

You have the option to opt out of these communications at any time by clicking the “unsubscribe” link in any email or contacting us directly.

2.3 Improving Our Services

• Analyze website usage data to improve the functionality, speed, and user experience of our website

• Customise content, product recommendations, and offers based on your browsing history and preferences

• Identify and fix technical issues or errors on our site

• Monitor and prevent fraud or unauthorised transactions

2.4 Legal Compliance and Protection

• Comply with applicable laws, regulations, or legal processes (for example, court orders, subpoenas, or government requests)

• Protect our rights, property, or safety, and that of our customers or others

• Enforce our Terms and Conditions and other agreements

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

3.1 Third Party Service Providers

We may share your personal information with trusted third party service providers who assist us in operating our website, processing payments, fulfilling orders, or delivering shipments. These providers include:

• Payment gateways (for example, Stripe, PayPal, Afterpay)

• Shipping and freight companies (for example, Australia Post, CouriersPlease, Toll, DHL – for domestic and international delivery to New Zealand and Fiji)

• IT and website hosting providers

• Email marketing platforms (for example, Mailchimp, Klaviyo)

All third party service providers are contractually obligated to use your information only for the purposes of providing services to us. They are prohibited from disclosing your information to others or using it for their own marketing purposes.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as:

• Court orders or subpoenas

• Law enforcement agency requests

• Government or regulatory authority investigations

3.3 Business Transfers

In the unlikely event of a merger, acquisition, or sale of all or part of Just Haval Parts, customer information may be transferred as part of that business transaction. You will be notified via email or a prominent notice on our website of any such change in ownership or control of your personal information.

4. Data Security – How We Protect You

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

4.1 Encryption (SSL)

We use Secure Sockets Layer (SSL) encryption to secure the transmission of sensitive information, such as payment details, during online transactions. You can verify this by looking for the padlock icon in your browser’s address bar.

4.2 Access Controls

Access to your personal information is restricted to authorised employees and contractors who need it to perform their job functions (for example, processing orders, handling returns, or providing customer support for Haval parts).

4.3 Regular Security Reviews

We regularly review our data collection, storage, and processing practices to guard against unauthorised access. We also keep our software and systems updated with security patches.

4.4 Important Acknowledgment

Despite our best efforts, no method of transmission over the internet or electronic storage is one hundred percent secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security. You provide your information at your own risk.

4.5 What You Can Do

You can also help protect your information by:

• Keeping your account password (if applicable) strong and confidential

• Logging out of your account after using a shared or public computer

• Contacting us immediately if you suspect any unauthorised activity on your account

5. Your Rights and Choices

You have certain rights regarding your personal information held by Just Haval Parts.

5.1 Access and Correction

You have the right to:

• Access the personal information we hold about you

• Correct any inaccurate or incomplete information

• Update your contact details or shipping preferences

To exercise this right, please contact us using the details at the end of this policy. We will respond within a reasonable timeframe, usually thirty days.

5.2 Deletion (Right to be Forgotten)

You may request that we delete your personal information, subject to certain legal exceptions (for example, we may need to retain order records for tax or warranty purposes, especially for high value components like engines and transmissions). If you request deletion, we will remove all non-essential data from our active systems.

5.3 Restrict or Object to Processing

You may request that we:

• Restrict the processing of your data (for example, stop using it for marketing)

• Object to certain processing activities (for example, profiling or automated decision making)

5.4 Opt Out of Marketing Communications

You can opt out of receiving promotional emails or newsletters at any time by:

• Clicking the “unsubscribe” link at the bottom of any marketing email

• Contacting us directly and requesting to be removed from our mailing list

Please note: Even if you opt out of marketing, we will still send you transactional emails related to your orders (for example, order confirmations, shipping updates, warranty notifications).

5.5 Lodge a Complaint

If you believe we have mishandled your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We encourage you to contact us first so we can attempt to resolve the issue directly.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They help the website remember your actions and preferences over time.

6.2 How We Use Cookies

We use cookies and similar tracking technologies to:

• Remember your login details and shopping cart contents

• Understand how you use our website (for example, which pages you visit most, such as engine or transmission pages)

• Improve site navigation and performance

• Show you relevant Haval parts based on your browsing history

6.3 Your Cookie Choices

Most web browsers are set to accept cookies by default. You can adjust your browser settings to:

• Reject all cookies

• Notify you when a cookie is set

• Delete existing cookies

Please note: If you disable cookies, some features of our website (such as your shopping cart or saved preferences) may not function properly.

7. Third Party Links

Our website may contain links to third party websites, such as payment gateways, shipping carriers, or social media platforms. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit after leaving our site.

8. Children’s Privacy

Our website and services are intended for adults who are at least eighteen years of age and capable of entering into legally binding contracts. We do not knowingly collect personal information from children under eighteen. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs.

• Minor changes (for example, clarification of wording) will be effective immediately upon posting on our website.

• Material changes (for example, new data sharing practices) will be communicated via email (to registered customers) or a prominent notice on our website before they take effect.

We encourage you to review this Privacy Policy periodically for updates. The “Last Updated” date at the top of this page indicates when the most recent changes were made.

10. Contact Us – Privacy Matters

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our handling of your personal information, please contact us using the details below.